You must contact us to receive an RMA# (Return Merchandise Authorization) before you return an item to us. You may return new and unused merchandise (with original contents and packaging) within 14 days of purchase. Refunds issued back to the original form of payment will be assessed a 20% restocking fee. Refunds issued as a store credit will not incur any restocking fees. Refunds are for the cost of product only. Shipping and handling fees are non-refundable. P1 Hobbies does not accept or re-sell any used products. Items ineligible for return: Any item that has been used Kits with a broken protective seal Special Orders Fuel Electronics- This includes any stand alone or installed electronics. If you feel that the electronics you’ve purchased are defective, please refer to the manufacturers warranty coverage. Defective Merchandise If you receive an item that is damaged or defective, please contact Customer Service immediately by phone or email. Every manufacturer’s policy is different; in some situations, the manufacturer or supplier may prefer to handle the issue directly and P1 Hobbies will not be able to offer you a solution as per our business agreement. We will help you follow the proper channels in order to resolve the issue as quickly as possible. Most manufacturers will repair or exchange defective products according to their warranty policies. If the manufacturer does not handle your claim to your satisfaction, please contact us and we will be happy to assist you. Please note: P1 Hobbies reserves the right to refuse any merchandise that is found to be free of defects. The merchandise will be returned to you along with a copy of our testing results.